Terms & Conditions
Please read these before you book. Submitting a booking or quote request means you agree to them.
Last updated July 29, 2026 · Applies to all bookings with Desert Valley Maid Service, Las Vegas, NV.
1. Service and Pricing
Every quote is based on your home's size, the number of bathrooms and the service you choose. We confirm your exact price before we ever get started, including any add-ons or condition charges, so there are no surprises. A $50 deposit holds your appointment and is applied to your total. This deposit is nonrefundable, except if we need to cancel your appointment, in which case it is refunded in full. The remaining balance is collected at the start of service. We accept credit card, debit card, Zelle or cash.
2. Scheduling and Rescheduling
We confirm your appointment within 24 hours of booking, easy and fast. If something comes up and you need to reschedule, just give us a heads up at least 24 hours ahead of time and there is no charge. A $25 fee applies to last-minute changes made less than 24 hours before your scheduled clean.
3. Access to the Home
Please make sure your cleaner can access the property at your scheduled time. If they arrive and cannot get in, your deposit is forfeited and a fee of 50% of the service price applies, because your cleaner has reserved that time and traveled to you. We want to show up and take care of you, so let's make it easy for them to get in.
4. Satisfaction and Quality
Your happiness means everything to us. If something wasn't cleaned to your satisfaction, reach out within 24 hours and we will send someone back to make it right, completely free of charge. All sales are final. Deposits and completed services are nonrefundable, with one exception: if we ever need to cancel your appointment, your deposit is refunded in full. Outside of that, we are fully committed to resolving any concern, and we may offer a service credit toward a future clean where a re-clean is not the right fix.
5. Independent Contractors and Liability
We take great care in every home we visit. That said, Desert Valley Maid Service is not responsible for damage related to pre-existing conditions, or to items that are fragile, unsecured, or not disclosed prior to service. If you ever have a concern, please contact us directly at (702) 518-2806 or DVMAIDSERVICE@gmail.com.
6. Payment Methods
We accept credit card, debit card, Zelle and cash. Your $50 deposit can be paid by any of these and is applied to your total. The remaining balance is due at the start of service.
7. Text Messages and Communication
When you book or request a quote, we may send you messages about that booking. These include confirmations, reminders, cleaner arrival updates, receipts and satisfaction follow-ups. These messages are part of the service you requested.
Promotional messages, meaning offers, seasonal promotions, referral requests and win-back messages, are separate. We only send those to customers who checked the optional marketing consent box. You can reply STOP to any promotional message at any time and we will stop immediately and permanently. Message and data rates may apply.
8. Scope Changes on Arrival
If your cleaner arrives and the home's condition is meaningfully different from what was described, we will contact you before any work begins. Nothing is ever added to your price at the door without your approval first.
9. Service Area and Availability
We serve Las Vegas, Henderson, Summerlin and the surrounding Clark County communities listed on our service areas page, 7 days a week.
By submitting a booking or quote request, you agree to these Terms & Conditions and to our Privacy Policy.